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 Six Reasons for Service Change

  • 1% die
  • 3% move away
  • 5% switch to another provider because of advice from a friend or relative
  • 9% switch because of cost or for perceived better service at a competitive reason – we can try to stay competitive by offering superior products & services at competitive prices.
  • 14% switch because of service dissatisfaction – we correct this with good quality, pride in workmanship and good deliveries
  • 68% switch because of what they perceive and describe as indifference from the provider – this is something that we can do something about individually
  • 30-80% of new business is referred by individuals

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Murphy’s Law For Pumps
 Six Reasons – Service Change
Service Engineers
The Perfect Job
 Top 10 Lies Heard By Field Service Engineers  
Overheard one day at the CW pump yard  

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